Aneta Wąż

With over 13 years of professional experience, I began my IT Service Management career as part of a Service Desk team, where I honed my skills in customer service and task management. After trying out Procurement and Configuration management roles, I have decided to focus on IT Service Management. Currently, I am a Senior IT Service Management Analyst in Hitachi Vantara, specializing in ITIL process implementation and continual improvement, with a focus on Knowledge Management, Request Fulfillment, and Service Catalog Management. As a certified ServiceNow administrator, I create and manage catalog items and knowledge articles as well as manage stakeholder communication between developers and users. Additionally, I participated in an internal AI Reskilling program, where my team and I developed a Copilot for our peers. Outside of work, I volunteer at an NGO, where I’m contributing to user experience research, product ownership, and product discovery for a mobile app for chronically ill people. In my free time, I enjoy traveling, hiking, spending time with my friends and family, reading, and continuous learning, recently completing a Master's in Psychology.